How to Start Your Admission Process
We understand that coming into the hospital can be a worrying time. Our goal is to provide you with a seamless and supportive admission experience.
All admissions are done through our 24-hour Outpatient Clinic and Accident and Emergency Department.
Documents to bring for admission:
A. From Specialist Clinic / A&E
Admission is determined by the attending doctor.
The doctor will complete the “Application Form for Admission” or “Request for Admission Form” (Green Form).
Clinic staff will ensure the patient’s insurance card is valid for admission and other procedures; the patient is covered by a
GL (guarantee letter issued by his/her employer); or financial arrangements are made (deposit is paid or credit card is accepted).
Admission Counter team will confirm room booking status.
The doctor will complete the “Pre-Admission Insurance form” which will be signed by both the doctor and patient.
NOTE: While waiting for admission process to be completed, the patient can wait in the clinic, in the lobby or at home
(if it is not an emergency case). Room for patient will be allocated accordingly.
B. At Customer Service Counter (Admission Counter)
Application in process (Admission)
Customer Service team will fax “Pre-Admission Form” to the patient's insurance company.
Customer Service team will determine validity of GL / Initial GL
Upon approval (insurance cover/GL), the clinic team will usher patient to Customer Service Counter for further procedures.
Customer Service team will inform patient or clinic staff if insurance provider has declined to provide cover or GL is not accepted.)
Patient /guardian will sign Admission form and other relevant documents.
Customer Service team will produce “Checklist for Admission”, relevant KMC pamphlets and feedback form to patient.
Admission Kit (for VIP room patients only) will be given to patient in the ward during nurse’s briefing.
C. Application in Process (Day Care Procedure)
Doctor will complete Insurance form which will be faxed to the insurance provider.
Upon receipt of insurance approval or GL, Customer Service team will usher patient to Day Care together with the relevant documents.
NOTE: Patients who are without accompanying family members or a guardian can request for the assistance of clinic staff.
